FAQ – Forma

When will I receive my order?

Orders are prepared within 1 to 2 business days and delivered by our courier partners within 2 to 5 business days, depending on your location.

If your order takes longer than expected, contact us with your order number and we will follow up with the courier.

Can I edit my order after placing it?

We can update your order, such as the size, colour, or delivery address, as long as it has not been handed to the courier. Contact us as soon as possible with your order number and we will do our best to help.

Once your order is on its way, changes are no longer possible, but eligible items can still be exchanged under our Returns & Exchange Policy.

Can I open the order's packaging while the courier waits?

No, we kindly ask you to accept the order in its entirety upon delivery. Partial payments are not accepted by our shipping partners.

For any concerns or issues with your order, please refer to our Returns & Exchange Policy.

Are refunds and exchanges possible after purchase?

Yes, we offer returns and exchanges for eligible items. Please refer to our Returns & Exchange Policy for the full details.

How do I choose the right size?

You will find the available sizes on each product page. If you are between two sizes or unsure, message us and our team will help you choose. Eligible items can also be exchanged for another size.

How should I care for my Forma pieces?

Follow the care label sewn into each piece. In general, washing at a gentle temperature with similar colours and avoiding harsh bleach helps your pieces keep their shape, softness, and colour for longer.

Feeling lost?

We are here to help. Reach our customer care team using the details below and we will get back to you as soon as possible.